JCS Home Services » Privacy Policy

Privacy Policy

Effective Date: June 15, 2026

JCS Home Services (“JCS Home Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at jcs-homeservices.com (the “Site”), how we use and share that information, and the choices available to you.

By using the Site or contacting us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

We collect information you give us directly when you request a quote, schedule a service, or otherwise contact us. This may include:

• Your name, email address, and phone number
• Your service address or property location
• The service you are requesting (for example, chimney cleaning, dryer vent cleaning, or gutter cleaning) and any details you provide about your home or project
• Appointment and scheduling details
• The content of any messages, form submissions, or communications you send us
• Billing or payment information, where applicable (payments are processed by a third-party payment processor, and we do not store full card details on the Site)

Information We Collect from Phone Calls and Text Messages

When you call or text us (including at 571-299-9389), we may collect your phone number and the content of the communication. Calls may be recorded or monitored for quality assurance, training, and record-keeping purposes. See the “Call Tracking and Recording” section below for more detail.

Information Collected Automatically

When you visit the Site, certain information is collected automatically through cookies and similar technologies, including:

• Your IP address and general location
• Browser type, device type, and operating system
• Pages you view, links you click, and the time and date of your visit
• The website or source that referred you to the Site

2. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to operate the Site, understand how visitors use it, and measure the performance of our marketing. Some of these technologies are provided by third parties such as Google. The tools we may use include Google Analytics, Google Tag Manager, Google Ads, and a call tracking service (see below).

Most web browsers allow you to control cookies through their settings. If you disable cookies, some features of the Site may not function properly. You can learn more about managing cookies through your browser’s help documentation.

3. Call Tracking and Recording

We use a call tracking service (such as CallRail) to understand which of our marketing efforts lead customers to contact us. This service may display a tracking phone number on the Site, record and transcribe calls, and collect data such as your phone number, the date and time of your call, and its duration. We use this information to respond to your inquiry, improve our services, and measure our advertising.

By calling or texting us, you consent to the recording, monitoring, and transcription of your communications for these purposes. If you prefer that your call not be recorded, please let us know at the start of the call.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes and estimates
• Schedule, provide, and follow up on services
• Process payments and maintain business records
• Communicate with you about appointments, services, and offers you have requested
• Operate, maintain, and improve the Site
• Measure and improve the performance of our marketing and advertising
• Protect against fraud, secure the Site, and enforce our terms
• Comply with legal obligations

5. Advertising and Analytics

We work with third-party advertising and analytics providers, including Google, to understand site traffic and to deliver and measure advertising. These providers may use cookies and similar technologies to collect information about your activity on this Site and other websites over time, and may show you ads for our services based on your prior visits (“remarketing”).

You can opt out of personalized advertising from Google through your Google Ad Settings. You can also opt out of participating vendors through the Network Advertising Initiative and the Digital Advertising Alliance. To opt out of Google Analytics across websites, you can install the Google Analytics Opt-out Browser Add-on.

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With trusted vendors who perform services on our behalf, such as website hosting, analytics, call tracking, scheduling, payment processing, and marketing. These providers are permitted to use your information only to provide services to us.
• Legal reasons: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of JCS Home Services, our customers, or others.
• Business transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, and complying with our legal obligations.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Choices and Rights

You have the following choices regarding your information:

• Marketing communications: You may opt out of promotional emails by following the unsubscribe instructions in those messages. You may opt out of marketing calls or texts by telling us directly.
• Cookies and advertising: You can manage cookies through your browser and opt out of personalized advertising as described in the “Advertising and Analytics” section.

Depending on where you live, you may have additional rights regarding your personal information, such as the right to request access to, correction of, or deletion of the information we hold about you. Residents of Virginia and certain other states may have rights under applicable state privacy laws. To make a request, please contact us using the information below. We will respond consistent with applicable law, and we may need to verify your identity before fulfilling your request.

10. Do Not Track

Some browsers offer a “Do Not Track” signal. There is no industry-wide standard for how to respond to these signals, and the Site does not currently respond to them.

11. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

JCS Home Services
172 Imboden Dr #14, Winchester, VA 22603
Phone: 571-299-9389
Email: customerservice@jcs-homeservices.com